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Adding entries to NSDA tournament

sue521 2017-01-24 02:17:39 UTC #1

Some student names are not showing up in the drop down menu when trying to register students for the NSDA qual tournament. They are fully entered in NSDA, have more than enough points, have individual online accounts and have linked to the team. The names are on my team roster under the "competitor" tab.

The entry deadline is Thursday 1/26. Please help!

aaronthardy 2017-01-24 04:59:15 UTC #2

This is almost always due to double entry restrictions. If you already have those students entered in another event, the issue could be on your end. If you're confident the people you're trying to enter are within the double entry rules, it's possible the tournament itself has the double entry rules misconfigured.

Which district tournament are you trying to register for?

sue521 2017-01-24 05:14:41 UTC #3

The New England District tournament.
They are not double entered.

hpr 2017-01-24 14:24:40 UTC #4

We are also having this issue in the Pittsburgh District. Students are not double entered.

aaronthardy 2017-01-24 18:45:54 UTC #5

Can either of you take a look and see if it's fixed now? Looks like we had a bug that needed fixing.

sue521 2017-01-24 19:19:30 UTC #6

Just checked, not fixed.

aaronthardy 2017-01-24 19:38:22 UTC #7

I notice you have two separate Acton-Boxborough schools linked to your account, both of which appear to have district entries. I wonder if that's confusing things. Can those be safely merged together?

On one of the schools, I get this message when viewing your entry:
Entry limit reached based on your Chapter Degrees

On the other, i get an entry with students, and there are names in the dropdowns on the right. If that's the school you're using, can you give me an example of a student/event that you expect to see that's missing?

sue521 2017-01-24 19:55:31 UTC #8

Public Forum
Jonathan Gong

I am not sure why there are two accounts. They can be merged as far as I'm concerned, but unless it will solve my issue for this tournament, I'd rather not risk it this week.

aaronthardy 2017-01-24 22:02:17 UTC #9

I did a little digging on this and talked to Palmer - it looks like there was an issue with the linking process between the NSDA and Tabroom, and some of your students ended up in a "partially linked" state, where everything looks correct, but a small piece under the hood is broken that's preventing some students from showing up.

Chris said he would be fixing it as soon as he can and will get back to you - I think he already has an email from you on it...

sue521 2017-01-24 22:19:39 UTC #10

Super. Thanks for the help.

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